Continuing Education Contact Hours: 1.00
Course Objectives: Assertive communication is essential for effective performance and well-being in the health care field. Activities such as giving and receiving feedback, performance management, and building relationships with internal and external customers are crucial to ensure both professional and personal success. This in-service provides individuals with the skills and knowledge to enable them to communicate more confidently and effectively, using assertive behavior techniques. At the end of the training, the learners will be able to identify and practice using assertive communication techniques to improve their interpersonal communication skills.